Medical Answering
Services

Our medical answering services are designed to synchronize with your medical practice. We offer a variety of features that help streamline your workflow for maximum efficiency.

With MedContact as your medical answering partner, your patients will be attended by the best live agents in the industry who are trained according to the highest standards of care. We greet your patients by their name followed by any personalized message/phrase for your practice.

We go to great lengths to make sure that your patient’s personal information is safe and secure in our HIPAA-compliant platform. We use state-of-the-art technology for all our communication channels and data storage facilities. At MedContact, we also understand the need for flexibility in your medical answering services. You can either opt for 24×7 services or choose specific time periods for our medical answering service.

Services Offered

24/7 HIPAA Compliant Medical Answering Service

MedContact offers uninterrupted medical answering services for 24 hours a day, seven days a week. Our team works in multiple shifts to make sure that no medical call goes unanswered.

All our processes are HIPAA compliant to guarantee the full privacy of sensitive patient information.

After Hours Answering

If you are worried about losing opportunities after business-hours, we have the perfect package for your needs. MedContact offers flexible After Hours Answering Services which allows a seamless continuation of your business phone line, even after you close down for the day. You can designate specific hours to us to answer calls on your behalf.

Call Overflow Answering Service

MedContact offers call overflow answering service to busy physicians through a variety of novel means. You can forward your calls to us for a short period of time (during lunch breaks or OTs) or during peak hours when lines are usually busy. Our call overflow services allow multiples calls on a single number, so your patients never find your number busy. We can also take your calls after a certain number of rings, giving you the first-chance to pick up.

Toll Free (800) Numbers

MedContact can convert your medical business phone line into a toll-free number, without burning a hole in your pocket. We have affordable plans that will convert your phone number to a (1-800) toll-free phone number.

A toll-free number is always preferred by patients and will certainly give your practice an extra edge.

Appointment Scheduling

MedContact offers appointment scheduling services that are operational 24×7. Your patients will be greeted with proper etiquette before booking an appointment. We meticulously train our staff to individualize each appointment process to your specific needs. Our team consists of highly skilled professionals who have prior experience in a variety of medical fields.

Free Tools & Reports

MedContact believes in the power of analytics when it comes to customer relationship management in the medical industry. Hence, we provide astute reports and free online tools to better make sense of your business health.

You can access your call history and other interesting statistics any time you want.

Appointment Scheduling & Confirmation

Appointment confirmations and reminders have positive effects on increased patient visits and better time management for physicians. MedContact offers a holistic appointment scheduling & confirmation system that updates in real time. We will send confirmation emails to your patients with your brand logo and header.

With all your appointment headaches outsourced to us, you can manage your work better and achieve more in less time.

Message Dispatch

MedContact is proud to introduce message dispatch services for emergency situations. You can select which calls are forwarded to you and in what way; phone call, text message, or email. Whenever we find a call that meets your requirements for message dispatch, we will inform you immediately.

Emergencies happen and MedContact will make sure that you are notified according to your preference.

HIPAA Compliant Medical Answering Service for:

  • Doctors
  • Family Physicians
  • Dentists and Oral Surgeons
  • Hospitals
  • Medical Equipment Companies
  • Eye Doctors
  • Medical Clinics
  • Chiropractors
  • Patient Advocates
  • Funeral Homes
  • Acupuncturists
  • Acupuncturists
  • Addiction Recovery
  • Veterinarians
  • And More