As the healthcare industry expands, hospitals have become a hotbed of activity. Often the hospital staff is over-burdened with front-office work which affects the overall efficiency. The 21st-century hospital needs to be smart to have an edge in healthcare management. Healthcare answering service is the silver lining that helps outsource and streamline a major portion of a hospital’s workflow.
MedContact is a trusted name in the healthcare answering service industry. Our services include distinct packages for the hospital community, where we dedicate a full team to better understand your needs. We also conduct individual training sessions to improve your brand and reputation in the market.
We invest in the latest technology to make sure that your patients can reach the hospital hotline even during the busiest hours of the day. The MedContact Doctor portal is a custom-made software that can handle huge appointment loads with multiple doctors on board. It uses real-time monitoring to keep your physicians updated to the last minute.
MedContact is fully HIPAA compliant. We respect patient information and go to great lengths to ensure maximum security during data handling and data storage. Every stage of operation has multiple checks and balances, which is further strengthened by regular internal audits. Our entire communication channel is protected with SSL encryption certificates while we use advanced secure storage facilities to store your patient’s sensitive data.
Our services come with an impeccable track-record of accuracy and a guarantee of best practice. Our motto is to serve your patients as if they are our own. Every patient is a new milestone for us and we make sure to have a humane touch to every conversation we follow through.
Some premium medical answering services also provide personalized services to make sure that every call carries the weight of your brand and reputation in the market. With a HIPAA compliant doctor answering service, all your sensitive patient information will be securely stored in encrypted networks.
Physician answering services have numerous benefits for your medical practice. Outsourcing appointment scheduling processes not only saves money but also increases the productivity of your medical establishment. We offer flexible pricing where you only pay for the number of minutes your patients are served. This drastically reduces the operating costs of your business.
Doctors answering services also provides call overflow services to make sure that your patients never find hear a busy signal and can always reach you in case of emergency. Operators are active 24 hours a day, 7 days a week, which naturally increases the volume of business. If your clinic or hospital is getting chaotic with too many phone calls, then try out a 24×7 doctors answering service and experience the benefits yourself.
Customized Answering Service for Hospitals
What Can MedContact Do for You?
MedContact specializes in customized, HIPAA compliant, physician answering services. We offer a wide range of features to suit your practice’s needs. You can route your phone calls selectively to us, and even designate special hours to forward your call to our medical answering service. We are operational 24/7 to handle all emergency phone calls.
Our organization is a symbiosis between people and technology. We invest in cutting-edge technology to smoothen our every process and provide regular training sessions to give your patients nothing but the best. We also provide our doctors with an innovative appointment management portal that keeps all your appointments well organized and updated in real time.
- HIPAA Compliant Data Security Networks
- Appointment Scheduling and Real-Time Updates
- Personalized Greetings and Brand Promotion
- Emergency Hotlines and Call Dispatch Services
- Competitive Plans with Flexible Pricing
- Secure Portal Access
- 24×7 Uninterrupted Services
- Managerial Support and Regular Feedback
- State-of-the-art Infrastructure for Seamless Operation
24/7 Customer Support for Physician Offices
At MedContact, we understand the importance of every single phone call. Hence, time is not an impediment for our operations. We provide 24×7 doctor answering services so that your patients can reach you in their times of need. We also provide emergency hotlines and quick message dispatch services.
The appointment process can be a tiresome headache for your front office. Let the communication experts handle all your appointment scheduling and experience a smoother workflow back at your office. At MedContact, we provide peerless appointment bookings, complemented by real-time updates through our appointment portal. We also provide appointment reminders to increase patient visits.
Emergency Support Hotlines
MedContact always has a special team ready to handle emergency calls. We follow standard procedures to record the circumstances and quickly send a dispatch to you/your staff to take over. Urgent calls can also be forwarded directly to your personal number. Our emergency hotlines are active 24×7 and are managed by our most experienced staff. We can also arrange to make your emergency hotline number toll-free to remove the last barriers to emergency communication.
Choosing MedContact as your doctor answering service partner comes with numerous benefits. Firstly, we provide uninterrupted services to make sure that you don’t lose a single phone call.
Secondly, all of our services have a unique human touch and we greet your patients with proper etiquette. We also train our staff for specific client requirements.
We are comfortable with all forms of medical establishments like hospitals, private practice, hospices, pharmacies, patient advocates, medical equipment companies, therapists, etc.
Reduced Operational Cost
Our service provides you with extremely flexible plans that charge you for an exact number of minutes. Our monthly plans are much cheaper than hiring a full-time assistant for your front office. We charge no additional fees.
The goal of MedContact is to increase your productivity. With round the clock service, appointment reminders, and no call overflow, you are bound to receive more patients. MedContact not only streamlines a chunk of your front-desk work but also makes sure to improve your reputation in the industry.
24/7 Customer Support for Physician Offices
Through MedContact’s 24/7 uninterrupted doctor answering service, your patients can experience round the clock availability. We provide excellent call overflow services so that multiple patients can find your phone lines active, even during peak business hours. No call will go unanswered with MedContact at the other end of the line.
Our appointment scheduling is undertaken by vetted professionals who are regularly trained in the art of communication and proper conversation etiquette. We also provide a stress-free work environment for our employees to make sure that your patients find someone energetic and supportive at all times. We will keep your appointment schedule updated to the last minute through our custom-made appointment-management software.
Emergency Support Hotlines
MedContact is always ready with an emergency workforce that works day-and-night to connect you with your patients immediately. We also train our staff for any special protocol that you may instruct us. Our emergency lines are always available and can be made toll-free on your request.