Medical Answering Service

Delivering exceptional
customer service experiences

Technology

Technology remains at the core of our medical answering service. We use state-of-the-art equipment and proprietary software with capacity to securely and seamlessly handle a large volume of communication.

People

Our team is made up of highly skilled professionals. We conduct continuous training sessions to keep up-to-date with the latest developments and make sure that your patients get nothing but the very best answering services.

Security

The security of our clients is paramount. We are HIPAA compliant which is most vital for the security of your data. The personal information of your patients will remain safe in our hands.

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Your patients will be treated with utmost care and professionalism. We take care of every special request for a more personalized service.

We are operational 24 hours a day to make sure that none of your important calls go unanswered.

Features

  • 24 hour virtual office provider
  • Always live even after hours
  • Ideal for small businesses
  • Experience with medical offices
  • Professional receptionists
  • Secure call center location
  • Local or toll phone numbers included
  • Free 15 day trial

HIPAA Compliant Medical Answering Service for:

  • Doctors
  • Family Physicians
  • Dentists and Oral Surgeons
  • Hospitals
  • Medical Equipment Companies
  • Eye Doctors
  • Medical Clinics
  • Chiropractors
  • Patient Advocates
  • Funeral Homes
  • Acupuncturists
  • Acupuncturists
  • Addiction Recovery
  • Veterinarians
  • And More
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24×7 Physician Answering Service Serving Your Patients

Medical care is one of the most important pillars of modern society. It is an industry which sees the most vulnerable side of humans. Hence, the importance of human touch in this service is paramount. Trying to book a doctor’s appointment through automated voice calls is frustrating and sometimes futile. It is even more aggravating in emergency situations.

On the other hand, medical care is a busy profession. For physicians and medical assistants, there’s a lot on the plate apart from their medical duties. Micromanaging phone calls can be a daunting task for a physician to handle alone. Medical answering service is the silver lining for busy physicians who wish to focus on their patients more and worry less about answering phone calls.

With a physician answering service, all incoming calls of a physician and/or healthcare institution are handled by live patient care representatives, who are trained according to specific needs and HIPAA compliance. All medical calls are handled by a professional medical call center which operates 24×7, in multiple shifts.

Medical answering services incorporate a holistic list of duties for both outbound and inbound processes. These include a variety of services like call screening, appointment bookings, public relations, and emergency hotlines.

What is a Doctors Answering Service?

Doctors answering services are designed to outsource communication processes in medical, dental or general healthcare establishments. All incoming calls are received by vetted professionals, who work remotely from a medical call center. Our patient care professionals are trained in communication skills and carry basic medical knowledge to facilitate the conversation.

Medical answering services encompass a wide range of services ranging from articulating prescriptions to booking appointments. Certain med answering services also offer marketing solutions in their outbound packages. Medical answering services are offered to both individual physicians and medical institutions. Med answering services must follow HIPAA guidelines, which ensure full transparency and protection of personal health information of patients.

Can MedContact Schedule Appointments with Patients?

MedContact is available for both inbound and outbound processes. MedContact offers a full spectrum of services, which includes scheduling appointments with patients. Our calendar management team takes in all incoming calls from patients who want to schedule appointments and gives you a bird’s eye view of your daily routine. We manage every new appointment, rescheduling, cancelling and issuing confirmations. We also keep you updated of your appointments in real time.

At MedContact, every patient is greeted by their first name while scheduling an appointment through our medical answering services.

We also offer reminders on appointments, which increases attendance. We also have emergency hotlines for rapid communication between you and your patients.

With MedContact, your patients can book an appointment with the physician, medical clinic or healthcare provider whenever they want. Our phone lines are active 24×7 so that patients can call in any time for an appointment. We are also active on public holidays so that your practice runs smoothly without a glitch.

Important Considerations When Selecting
a Medical Answering Service

Medical answering service is very critical for patient care and there are some considerations while choosing the right doctor answering service. The service you choose speaks for your brand and image.

The first criteria is HIPAA compliance, which is a must for a Medical Answering Service. Here are the few further things that you need to inquire about.

Level of Personalization

If you wish to distinguish your brand, then ask for personalized medical answering service. Personalized training is provided to better articulate company guidelines and any specific lines. Moreover, different professions like dental, orthopedic, cardio, general, etc. require trade-specific knowledge. Usually, a separate team is formed for big medical institutions.

Availability

Always go for medical answering services that are available 24 hours a day, 7 days a week, and 365 days a year. Availability is a vital aspect of this trade as patients want a physician who is available round the clock. Also, make sure that there is a floor manager in the call center you can speak to in times of need.

Waiting Time

This is an important criteria for choosing the right doctor answering service. Make sure to inquire about the waiting period for each call before its answered. Many med answering services also offer callback services for calls that go unanswered.

Technological Competence

Technical competence in handling huge volumes of calls is needed to maintain a smooth communication process. Some med answering services also offer extra analytics and software support to help with the administrative work.

How Do Medical Answering Services Work?

Medical answering services streamline all inbound/outbound calls of your practice into a smooth communication process.

Here is the typical process for a medical answering service:

Step 1: Call Transfer

The first step is the forwarding of calls to the call center. You can forward any of your practice’s phone numbers to the call center, which will be received by trained healthcare representatives on your behalf.

Step 2: Call Process

The representative will greet your patient with their first name and start the conversation with your practice’s name. Every process has a prepared questionnaire, which the representative goes through with the caller. Any special requests from patients are noted down.

Step 3: Data Storage

Each call is recorded and securely stored according to client requirements. For appointments, a real-time platform is used which has both the representative and the physician or healthcare provider can access, through a simple and secure medical answering services login.

Step 4: Call End

The call is ended with proper etiquette, and a message is usually generated to the patient through email or SMS, at the end of each call. Medical text messaging services can sometimes cost extra.

Main Benefits of Using A Med Answering Service

Using a med answering service is the need of the hour to run a proper medical establishment. Medical answering services are frequently used to ease the administrative burden of a physician or healthcare provider.

It not only frees up vital time for physicians but also helps patients book their appointment any time they want with ease.

It also makes sense to let professionals handle their profession. In this case, patients experience better communication because medical answering representatives are trained in the art of listening and speaking etiquettes.

Statistics show that using medical answering services increases the number of patient visits to a physician/hospital. This is due to higher rates of answering calls, reminders on appointments and callbacks in case of answering machines or missed calls.

Benefits

  • HIPAA Compliance
  • Eased workload for physicians
  • Human touch for patients
  • Increased number of patients
  • 24×7 Availability
  • Economical in the long run

How Much Does a Physician Answering Service Cost?

Medical answering services are an economical way of cutting down on running costs. It’s more cost-effective than hiring a medical assistant. With a physician answering service, physicians are charged for the number of minutes a representative speaks to a patient on a call thus providing good value for money and the maximum return in terms of productivity.

Various brands of physician answering services have different plans. The average cost range of med answering services is between $0.70-$1.20 per call.

Usually, the volume of calls and the average duration of each call are the two factors in determining the service costs. However, other factors like external training and outbound calls may cost extra.

At MedContact, we understand the importance of answering services and its impact on your practice. In our pursuit of professional excellence, we offer unparalleled medical answering services at the most competitive price point. To experience world-class medical answering services, sign up for a free trial on our website.

Get a tailor-made medical answering services customized to your exact needs

Medical Answering Services are often considered an extension of your brand. We understand the importance of personalized attention to your business.

Our personalized services are designed to take care of your brand and reputation in the market. We train our team to your specific needs and always make sure to greet your patients by their name.

At MedContant, we take extra care to provide a personal touch to all of our services. There is no client too big or too small for us. We service the full range of healthcare establishments.

Contact us today to find out how we can help personalize your medical answering services to better serve the needs of your patients.